Leading Commercial Bank Reduces Disputes by 60% with Zyrix Data Copilot

In a world where financial accuracy and customer trust are non-negotiable, a leading commercial bank sought to modernize its dispute resolution process. Here’s how the bank redefined dispute resolution with intelligent data automation.

Business Scenario & Challenges

Despite operating at scale, the bank faced several challenges across its dispute management lifecycle:

High Dispute Volume : Over 12,000+ disputes were logged monthly due to inconsistent transaction data, missing merchant identifiers, and mismatched records.
Manual Reconciliation Bottlenecks : Manual investigation and reconciliation of transaction logs, CRM data, and customer communications led to low process efficiency.
Missed Regulatory Deadlines : Nearly 20% of disputes missed Visa and Mastercard submission timelines, risking chargeback losses and non-compliance.
Low Dispute Win Rates : Insufficient evidence and slow turnaround led to a declining success rate in resolving chargebacks in the bank’s favor.
High Processing Costs : The labor-intensive dispute resolution model increased operational expenditure and added pressure on compliance.

The Solution

To overcome these bottlenecks, the bank implemented Zyrix Data Copilot. It corrected transaction data and aligned records with CRM and core banking systems in real time. It’s resolution engine flagged potential disputes early and triggered real-time alerts for high-risk anomalies, enabling faster and more accurate dispute resolution.

Key Highlights

Automatically corrected merchant descriptors and accurately mapped disputes to CRM records
Enabled proactive fraud detection by linking disputes with customer communication logs
Flagged 40% of disputes before chargebacks using real-time AI-powered alerts