Scaling Agile QA Across 1,500+ Dealerships with 50% Cost Savings and 5X Speed

A Top 5 fortune 500 OEM streamlined complex, multi-region Salesforce testing across sales, service, dealer, and connected vehicle workflows using Zyrix Test Autopilot, achieving faster, AI-driven QA at scale.

75 %

reduction in testing cycle

90 %

improvement in test coverage

60 %

fewer post release defects

Client Background

A Global Automotive Innovator

Industry Leader

Among world’s top 5 OEMs, spanning 30+ countries, 1,500+ dealerships, and multiple EV/hybrid/model lines

Connected CRM Ecosystem

Automotive Cloud + Customer 360 enabling real-time sales and service, from VIN lookup to diagnostics.

Commitment to Excellence

Frequent model launches, seasonal promotions, and digital showroom rollouts demand rapid, zero defect releases

Strategic Partnership

Engaged Zyrix to automate mission critical flows at scale, accelerate time to market, and support volume dealer adoption

The Challenge

Navigating Complex Salesforce Testing

As connected vehicles and mobile-first experiences redefined auto sales, the client’s manual testing slowed releases, especially for EV launches and dealer app rollouts.

Manual Testing Bottlenecks

Regression testing cycles spanned 4–6 weeks, blocking seasonal offers and ramps
Heavy reliance on specialized QA delays release agility

Complex Integration & Customization

Salesforce integrated with ERP, DMS, supply chain, and in car data systems
Custom flows for real time inventory, dealer incentives, finance approval, and over the air updates

QA Consistency Gaps

Only ~45% of critical automotive workflows (e.g. quote to order, connected car scheduler, service escalation) covered
Scripts broke frequently with Salesforce quarterly updates

Resource & Cost Constraints

Manual testing costs high, especially during EV model rollouts
QA team bandwidth insufficient for parallel launch preparation

The Solution

Why Zyrix Test Autopilot Was Selected

The client selected Zyrix for its synergy with Salesforce Automotive Cloud, Customer 360, and AI-driven automation. These capabilities mirror best-in-class examples in the industry. Zyrix delivered:

Native Salesforce integration to automate key flows including dealer onboarding, finance quotes, and connected-vehicle triggers.

AI-powered test generation using historical data, mirroring predictive analytics in lead scoring and demand forecasting.

No-code / low-code interface for business user to co-author test logic.

Self-healing and resilient tests that adapt to UI changes and Salesforce upgrades.

Implementation Journey: A Phased Approach

Phase 1 Discovery & Planning

Mapped 10 automotive-critical modules including Dealer Portal, CPQ, and Service Automation

Pilot Program Phase 2

Automated 50 end to end flows for lead assignment, quote generation, and finance validation in two markets

Phase 3 Scaled Rollout

Expanded to 20 regions, over 120 workflows, covering connectivity and Experience Cloud scenarios

Training & Adoption Phase 4

Trained 40 testers + 20 business analysts; embedded Zyrix into CI/CD and release cycles

Key Features Implemented

Automated Test Coverage

Lead-to-Cash:
Real-time lead scoring, quote & finance approval, dealer handoff via Dealer Portal
Connected Car Service:
Simulated in-car VIN read, over-the-air service scheduling, remote diagnostics
Dealer Portal:
Pricing, inventory checks, campaign updates across desktop and mobile browsers
Vehicle Configurator:
Automated validation of multi-model trims, EV range options, accessory bundling
Support & Cases:
Warranty workflows, roadside assistance, service bookings integrated into Service Cloud

Advanced Capabilities

Cross-browser support:
for dealer and mobile access
Data-driven testing:
using regional, vehicular, and seasonal datasets
Parallel execution & AI optimization:
Pricing, inventory checks, campaign updates across desktop and mobile browsers
Embedded dashboards:
matching Customer 360 visibility, enabling real-time QA reporting to leadership
CI/CD pipeline integration:
synchronized with Salesforce release automation

Results & Benefits

Quantitative Outcomes

Reduced Testing Cycles

From 30-40 days down to under 5 business days accelerating release velocity.

75 %

Reduction in overall testing time, 50% faster regression runs

Improved Defect Detection

Catching critical issues earlier in the development lifecycle.

90 %

Improvement in test coverage across critical automotive flows

Significant Cost Savings

Optimizing resource allocation and minimizing rework.

50 %

Reduction in cost savings through elimination of manual regression cycles

Operational Benefits

Automated 120+ test cases aligned with auto program timelines
Enabled 24/7 automated testing, including weekend validation before product releases
Zero critical defects encountered in three consecutive major vehicle rollouts

Team Productivity

QA focus shifted from manual cases to exploratory and edge-case testing
Business users contribute directly via no-code scripting
Dev–QA collaboration improved via smart shift-left automation practices

Business Agility

Faster time-to-market for new features and enhancements
Confident support for auto-show programs and seasonal offers
Real-time test health visibility integrated into Customer 360 dashboards

Client Testimonial

A Partnership for Success

“Zyrix Test Autopilot has given us control, speed, and confidence. Launching new vehicle programs and OTA service updates that used to take weeks now happens in days, with no surprises.

VP of Digital Transformation

Global Automotive Manufacturer

Ready to see similar results for your Salesforce-connected operations?

Contact us to learn how Zyrix Test Autopilot can help elevate testing efficiency, quality, and agility in automotive ecosystems.

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